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Guide for Case Studies
Sustainability factor
Quantitative data
Qualitative data
Objectives
· development targets for this project
· timescales
· What do people think the objectives are
· opinion of objectives
Policy environment
· Policy documents
· legislation
· Political will – ask a few people
Institutional arrangements
· roles and responsibilities clear
· project design
· coordination / communication
Target groups
· Definition of target groups.
· Nature, composition and capacity of target groups
· Relationships with target groups
· ICT Awareness of target groups
· what they know about project
· commitment/motivation
· roles and responsibilities
· use of other facilities
· sense of ownership
· exclusion or conflict
Technology
· Technologies in use;
· performance
· Availability of upgrade, spares, maintenance
· Design criteria – e.g. number of users
· Appropriateness of technology
· User satisfaction
· Willingness to maintain
Finance
· Capital contributions
· Maintenance resources
· training resources
· Replacement of equipment
· Cost recovery mechanisms
· Cost effectiveness
· Poverty in community
· Trust and transparency
The project process
· Clear objectives/benefits
· Project document
· Timing/phasing
· Participatory approaches
· Demand responsive
Key linkages
· Training activities
· IEC (information, education, communication) activities
· Private sector stimulus
· links with information sources
· links with other stakeholders
· Integration with other services / organisations
· awareness of sources of information
Development benefits
· Use of information and communication
· Progress towards development targets
· Anecdotal livelihood stories
· Unexpected outcomes
Intermediaries
· Roles and responsibilities
· Access and control
· Level of training
· capacity to determine needs
· Liaison with target groups; (mechanisms, relationships)
· capacity to manage and process information
· Commitment to project / organisation
· availability of backup
Capacity
· Level of training of staff (technical, info. Management)
· Training (not necessarily technical) given to target groups
· Capacity of organisation and target groups
References and further reading
Ashley C. and Carney D. (1999) Sustainable livelihoods: Lessons from early experience, DFID: London
Engel P.G.H (1995) The social organization of innovation: a focus on stakeholder interaction, Royal Tropical Institute:The Netherlands
Roling N.G. and Wagemakers M.A.E. (eds) (1998) Facilitaing Sustainable Agriculture, Cambridge University Press: Cambridge
Thorngate, W. (1995)‘Measuring the effects of information on development’ in Making a difference: measuring the impact of information on development, Proceedings of a workshop held in Ottawa Canada 10-12 July 1995, Edited by Paul McConnell, IDRC
Velden, M. van der (2002) ‘Knowledge facts, knowledge fiction: the role of ICTs in knowledge management for development’ Journal of International development, Special Issue: Information and copmmunication technologies (ICTs) and development, Editor Richard Heeks, Volume 14, No1 January 2002, Wiley
Zielinski, C. (2001) ‘The changing role of information in development’, , Conference paper, The Institute of Information Scientists (IIS): Information for development forum (IDF) Development and information 2001 seminar, Impact Evaluation of Services and Projects.
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